Refund policy

Every Jukette is made to order with your photo, your songs and your words. Here is how we look after you if something is not right.

Our 30-day happiness guarantee

If your Jukette arrives damaged or faulty, or it is not what you ordered, email us within 30 days of delivery with a photo and we remake it or refund you. "Not what you ordered" means the photo, songs, names or date do not match what you sent us. Include your order number and a photo or short video of the problem. You choose a free remake or a full refund. You do not need to send a damaged or faulty Jukette back.

If the mistake was in what you sent

We make your Jukette exactly from the photo, songs, names and date you give us at checkout, so please check them carefully before you order. If what we made matches what you sent, it is not covered as a mistake, but email us anyway and we will do our best to help.

Change of mind

Because each Jukette is made just for you, with your photo and your songs, we cannot take it back or refund it if you simply change your mind. This does not affect our happiness guarantee above or your rights for faulty goods.

Cancelling or changing your order

You can cancel your order, or change your photo, songs, names or date, within 12 hours of placing it. Email us with your order number as soon as you can. After 12 hours, your Jukette goes into production and we cannot cancel or change it.

Family Pack orders

The guarantee covers each Jukette in your pack on its own. If one Jukette in a pack is damaged, faulty or not what you ordered, we remake that one, or refund the amount you actually paid for it after the pack discount.

Gift wrap and personal card

If we refund your Jukette, we refund the gift wrap and personal card add-on that came with it too. If only the gift wrap or card arrives damaged, email us a photo and we will refund the add-on.

How refunds are paid

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.

How to ask

Email support@jukette.com with your order number, the email you ordered with, and a photo or short video if something is wrong.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are in the UK or the EU, items made to your own specifications or clearly personalised are not covered by the 14-day cooling-off right, but your rights for faulty or not-as-described goods stay in full. Wherever you live, nothing in this policy limits the rights your local consumer law gives you.

Contact

support@jukette.com · PO Box 272, Elsternwick VIC 3185, Australia.